Refund and Returns Policy
1. Services booked at the clinic
All clinical appointments (consultations, assessments, treatments) are governed by our booking terms. If you need to change or cancel an appointment, please contact us — we’re happy to reschedule with reasonable notice.
2. Physical items purchased online
Our own products: If you’ve purchased a physical item from our online store, you may return it to us for inspection. Return postage is paid by the customer. Once the item is received and inspected, we provide a full refund of the purchase price.
Third-party brand products (e.g. Frankie): If the item belongs to another brand, that brand’s own return policy applies. Contact us with your online order number and we’ll advise exactly what’s required for your refund under the brand’s policy.
3. Digital items purchased online
Digital products — including courses, guides, and downloadable resources — are not refundable due to their digital nature. Once delivered, access cannot be returned.
4. How to start a return or refund
Contact us with your online order number and we’ll confirm what your purchase requires:
Happy Feet Podiatry
57 Glebe Rd, The Junction NSW 2291
Phone: (02) 4963 6200
Online: happyfeetpodiatry.net/contact